Join our team as a Customer Experience Advisor

At McCallum, we partner with our customers to create their best life.

We do this by

• Building beautiful homes for people to live in.
• Partnering with local businesses to provide tailored and interesting supported employment opportunities.
• Providing engaging and quality group and 1:1 disability support services.
• Employing a team of values driven disability support practitioners who love what they do.

As a Customer Experience Advisor at McCallum, you will play a pivotal role in ensuring our customers and their families receive an outstanding experience from the moment they engage with us. This is a Full-Time, 12-month maximum-term contract position, offering the opportunity to make a meaningful impact within a fixed timeframe.

Acting as the central point of contact, you'll support customers to understand and navigate their service options, coordinate onboarding and intake processes, and help align their goals with our service offerings.

You'll work closely with both our Service Delivery and Rostering Teams to ensure customer needs are met efficiently and accurately. This includes assisting customers to understand their plans, connect with McCallum services, track progress towards their goals, and prepare for plan reviews. Your insights will also help shape and improve the overall customer journey at McCallum.

If you're passionate about delivering exceptional service, building strong relationships, and making a real difference in people's lives, this is the role for you.

To be successful in this role, you'll bring

• A Certificate IV in Disability, Community Services, or a related qualification.
• Solid understanding of the NDIS, including plan structures, funding models, and service guidelines.
• Experience working in a disability services environment, ideally delivering NDIS-funded supports.
• A person-centred approach and knowledge of positive behaviour support and whole-of-life planning.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and prepare clear reports and correspondence.
• Strong time management, organisation, and problem-solving skills, with the ability to work independently and as part of a team.
• Confidence working with client records and reporting systems.
• A collaborative mindset and a commitment to continuous improvement and quality service delivery.

About McCallum

McCallum has a proud history of providing integrated disability services in the Ballarat & St Arnaud Communities of over 70 years. We have a vision of being recognised by customers as the eminent, integrated disability service provider that continually enriches lives. We do this by living our values: We do what is right, succeeding by working together and taking responsibility for our actions. We value everyone's unique contribution and enable and empower each other to be able to achieve. To work with us, you will need to live these values too.

At McCallum we support a culture where individuals of any background feel included and confident bringing their whole selves to work. We particularly welcome and encourage applications from candidates with lived experience of living with disabilities.

We offer

Highly engaged and supportive team and work environment.

Know that the work that you genuinely makes a difference.

Make your salary go further with the ability to salary package up to $15,900 of living expenses and $2,650 of meals and entertainment expenses tax free each year.

Please note, successful applicants will be required to hold a NDIS Worker Screening Check. Please visit https://www.vic.gov.au/ndis-worker-screening-check for more information.

How to apply

To download the PD, and to apply for this job go to: https://mccallum.recruitmenthub.com.au/Vacancies & enter ref code: 6792902

please upload:

A cover letter that tells us why you should be our Customer Experience Advisor in alignment with the Key Selection Criteria in our position description.

Your resume that details your most recent work experience and qualifications

Applications close 15th August 2025.